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Broken ARRL account

Apr 13th, 00:02

NC1VR

Joined: Aug 23rd 2023, 17:43
Total Topics: 0
Total Posts: 0
Does anyone experience a problem with broken ARRL account? My account was messed up about 1 month ago or so. All personal data as well as membership are gone, only my callsign and login data are left. Trying to enter missing data back to empty fields I got an error message "Data are exist". Clicking on the button "Join" though I'm still an active member got another error "A critical error has occurred. Please check the Event Viewer for further details." The irony is I have DXCC, WAS but the site says I'm not ARRL member. Tried different browsers on PC, Mac, login/relogin, cleaning browser cache memory, etc - no luck, still same problem. Eventually I called to ARRL helpdesk and they said I'm not alone, others experience the same problem, and my membership is OK promising the site will be fixed soon. I don't think so especially when my due time to to renew a membership will come. How can I renew one if account is broken?

73, Vlad - NC1VR
Apr 16th, 15:40

jmcauliffe

Joined: Aug 4th 2022, 14:46
Total Topics: 0
Total Posts: 0
Hello Vlad

I looked up your records and you still show up correctly on our membership search with all of your credentials, unless this has already been resolved on your account I am not sure what the issue is. I can forward your issue to our IT department if you like.

John
Digital RF Engineer
ARRL
Apr 28th, 22:53

NC1VR

Joined: Aug 23rd 2023, 17:43
Total Topics: 0
Total Posts: 0
Issue has been resolved. I registered on ARRL prior website update, after login to updated site the system somehow generated a new account under my credentials then merged with existing one. Results is the merging of two accounts caused this problem. IT team deleted mistakenly generated new account and all data with membership returned back.

73, Vlad - NC1VR
May 31st, 15:15

AA0ZP

Joined: Apr 4th 1998, 00:00
Total Topics: 0
Total Posts: 0
I am no longer able to view my LoTW QSOs or QSL'd contacts on LoTW. do not know what the problem is. When I try to log in, I get a timeout notice. Also can not submit a TQsl entry. Gives me an error/timeout notice.

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